Shipping policy
Last updated: August 17, 2026
At MaskOryx, we aim to process and ship every order as efficiently as possible.
ORDER PROCESSING
Most products require approximately 2–3 business days of preparation before shipment.
Processing times may occasionally vary depending on the product, order volume or specific preparation requirements.
SHIPPING METHODS
Shipping methods and rates vary depending on the destination.
The available shipping options and corresponding costs are displayed at checkout before payment is confirmed.
Orders may be handled by different shipping carriers depending on the destination and shipping service used.
DELIVERY TIMES
Estimated transportation time is generally approximately 7–15 business days after dispatch, depending on the destination and shipping method.
Preparation time is separate from transportation time.
Delivery estimates may be affected by customs processing, carrier delays, local delivery networks, public holidays, weather conditions or other circumstances outside our reasonable control.
Any delivery period specifically displayed and agreed during checkout remains applicable.
SHIPPING COSTS
Shipping costs depend on the delivery destination and available shipping method.
The applicable shipping cost will be displayed before the customer confirms the order.
TRACKING
When tracking is available, tracking information will be provided after the order has been shipped.
Tracking information may require some time to become active after the parcel has been handed over to the carrier.
CUSTOMS, DUTIES AND IMPORT CHARGES
International shipments may be subject to customs formalities, import duties, taxes or other charges imposed by the destination country.
Where such amounts are not collected directly during checkout, they may be requested by the relevant customs authority or carrier.
Customers will be informed at checkout whenever MaskOryx collects a particular tax or charge directly.
SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information.
If you notice an error in your address, contact us as soon as possible.
Once an order has entered preparation or has been shipped, we cannot guarantee that the shipping address can be changed.
LOST OR DELAYED ORDERS
If an order experiences an unusual delay or appears to have been lost, please contact:
MaskOryx will investigate the available tracking information and assist with the appropriate solution.
Mandatory consumer rights relating to delivery remain unaffected.
DAMAGED DELIVERIES
If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs or videos.
CONTACT
Email: contact.maskoryx@gmail.com
MaskOryx
5 Allée Manouchian
94200 Ivry-sur-Seine
France