Shipping policy
SHIPPING POLICY
At MaskOryx, we aim to process and ship every order as efficiently as possible.
ORDER PROCESSING
Most products require approximately 2–3 business days of preparation before shipment. Processing times may occasionally vary depending on the product, order volume, or specific preparation requirements.
Once your order has been shipped, tracking information will be provided when available.
SHIPPING METHODS
Shipping methods and rates vary depending on the destination.
Available shipping options and their corresponding costs are displayed at checkout before payment is completed.
Orders may be handled by different shipping carriers depending on the destination and the shipping service used.
DELIVERY TIMES
Delivery times displayed during checkout are estimates and may vary.
Delivery may occasionally be affected by customs processing, carrier delays, local delivery networks, public holidays, weather conditions, or other circumstances outside our reasonable control.
Please note that order preparation time may be separate from transportation time.
SHIPPING COSTS
Shipping costs are calculated according to the delivery destination and the shipping option available for your order.
The applicable shipping cost will always be displayed at checkout before you confirm your purchase.
TRACKING
When tracking is available, tracking information will be provided after your order has been shipped.
Tracking information may require some time to become active after the parcel has been handed over to the carrier.
CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs clearance, import duties, taxes, or other charges imposed by the destination country.
Where these charges are not collected during checkout, additional amounts may be requested by the relevant customs authority or carrier upon import or delivery.
Customs processing may also affect delivery times.
SHIPPING ADDRESS
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has entered preparation or has been shipped, we cannot guarantee that the shipping information can be changed.
DAMAGED, INCOMPLETE OR INCORRECT ORDERS
Please inspect your order upon delivery.
If your product arrives damaged, defective, incomplete, or if you receive an incorrect product, please contact us as soon as possible at contact.maskoryx@gmail.com.
Please include your order number and clear photos or videos showing the issue.
For apparent transportation damage, we recommend contacting us within 48 hours of delivery so that we can investigate promptly. This recommendation does not limit any mandatory consumer rights or legal guarantees.
DELIVERY DELAYS
If your order experiences an unusual delay, please contact us at contact.maskoryx@gmail.com. We will review the available tracking information and assist you with the appropriate next steps.
Nothing in this policy limits any mandatory consumer rights provided by applicable law.
CONTACT
For questions regarding shipping or delivery:
MaskOryx